Shipping and Billing
Our shipping a billing departments are focused on providing excellent customer service. Contact us if you need help.
Our Order Process
Orders placed online via our website will change from "pending" to "processing" upon payment receipt and authorization. "Processing" means we are in receipt of your order and will be picking, packing, and getting your order organized to ship out to you shortly. "Pending" orders go to "process" in the sequence they are received into our system and can take seven to ten business days to change to "enroute". International orders may take a bit longer as special attention is needed to complete necessary export forms/documents. Your order status will change from "processing" to "enroute" when your full or partial order is shipped to you. Once your items have been shipped your status will go to "enroute" and a tracking number will be sent to you via e-mail. Please allow UPS 3 to 5 business days for carrier to deliver your item depending on your domestic location excluding holidays and weekends. We reserve the right to cancel orders without notice.
Credit Card Charges vs. Authorizations
We will authorize your credit card at the time you complete the checkout process on our web site.
- Your card is automatically authorized for the amount of purchase when you place your order online via our website.
- An authorization checks for available credit, verifies your bill to address, and holds the amount of purchase against your credit limit.
- An authorization is temporary only lasting 3-4 business days.
- If viewing your statement on-line it may appear that you have been charged when you shouldn’t have been or charged more than once (if for example your bill to information was incorrect and we had to contact you for the corrected information and reauthorize your card).
- Please contact us after 3-4 business days if this authorization does not disappear.
Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off." In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–8 BUSINESS days, (Mon-Fri), after the transaction date depending on the bank's policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank.
When a merchant charges a customer's credit card, the credit card terminal connects to the merchant's acquirer, or credit card processor, which verifies that the customer's account is valid and that sufficient funds are available to cover the transaction's cost. At this step, the funds are "held" and deducted from the customer's credit limit (or bank balance, in the case of a debit card) but are not yet transferred to the merchant. At the end of the day, the merchant instructs the credit card machine to submit the finalized transactions to the acquirer in a "batch transfer," which begins the settlement process, where the funds are transferred from the customer's accounts to the merchant's accounts. Contrary to popular belief, this process is not instantaneous: the transaction may not appear on the customer's statement or online account activity for one to two business days, and it can take up to three days for funds to be deposited in the merchant's account.
Credit Card and Debit Card
We accept Visa, MasterCard, American Express, and Discover cards. Debit cards are also accepted as long as they have a Visa or MasterCard logo.
Special instructions for International customers paying with credit card or debit card
International credit card orders may require a special security procedure that helps us to verify cardholder identity. By placing an order with efashionwholesale.com, you agree to a possible charge verification. The Small Charge Verification procedure works like this:
- We will charge a small sum to your credit card, less than $4.00 USD. This is separate from your actual purchase amount.
- You will need to check your credit card account to see how much was charged, and then notify us via e-mail at firstname.lastname@example.org or 001-732-866-9976.
- If your response matches the actual amount charged, we will ship your order and refund the small charge back to your account. This is for both our security as well as yours to prevent credit card fraud.
Do my billing and shipping addresses have to match?
For fraud protection purposes, we require that all address information match what is on file with the credit card company. If you are shipping to an address other than your billing address, the shipping address must also be listed with your financial institution as an alternate address. This can easily be done by calling the number on your statement or the back of your credit card. It only takes a few minutes and does not affect your billing information at all.
Shipping charges are calculated real time based on weight and volume of your order to the 48 contiguous United States via UPS ground service, with surcharges possible on oversize packaging, overly heavy contents, or products requiring special packing/shipping procedures.
Back ordered and Discontinued Products
Back ordered: You will be notified via phone or email of any product that may be back ordered. Usual delivery of back ordered items is 7-10 days from when order is placed. Our staff will kindly notify you in the event of a back ordered item. Back ordered items could be due to uncontrollable delivery delays in the items coming to us.
Discontinued/Sold Out: If the product you ordered happens to be sold out, we will contact you to offer a substitute product: or, if you choose, you may cancel your original order.
International Shipping/International Buyers
Shipping costs are calculated real time online via our secure website. Kindly place the item that is of interest to you in your shopping cart by selecting the "add to cart" button. Next click the cart icon at the top right and click "View and Edit Cart" and under "estimate shipping" our website will give you a shipping cost to your international location. Should you wish to add more items to your cart you can click the eFashion Wholesale logo at the top of our web page and this will bring you back to our main page allowing you to shop more. Click the cart icon at any time to view the items in your shopping cart.
International Shipping Policy: efashionwholesale.com ships all International Orders exclusively with DHL/USPS. efashionwholesale.com does NOT offer any free shipping outside of the Continental United States. All orders shipped to Alaska, Hawaii, Canada and any International Country must pay for their selected method of shipment. Certain International Locations ONLY offer Air Service, which will increase the cost estimates listed! Shipping rates toAustralia, New Zealand and Asia are ESTIMATED rates ONLY! Actual rates may vary based on exact location. Contact Customer Service for exact shipping rates to your location in Australia / New Zealand OR any other Asian Country. All delivery date estimations are based on "working/business days". DHL/USPS does not handle or process shipments on Saturday or Sunday. Additional amount for more than one item will be charged to your card after your order has been processed.
Customs, Taxes, &, Fees
efashionwholesale.com is NOT responsible for any taxes or duties assessed on your packages. efashionwholesale.com ships ALL packages as "New Merchandise" and will not attempt to cheat customs agencies at the request of our customers. Some countries will charge additional fees or taxes due at the time of delivery. All additional fees due are the responsibility of the customer. If you do not pay the additional fess and/or taxes, the package may not be delivered. If you refuse the package due to fees, taxes or for any reason, and the package is returned to us, we will reduce your refund by the total amount of additional charges we incur, including a 30% Restocking Fee If you refuse to pay the taxes or fees, and your package is still delivered to you, we still hold you responsible for the fees. By ordering from us, you authorize us to charge your credit card for any additional fees we incur due to taxes and/or fees, which are NON-REFUNDABLE, and there are NO exceptions.
NOTE: Shipping charges do not include any duties, taxes, or fees which you may be required to pay at the time of delivery.
Customs Law requires that all applicable duties and taxes must be paid for shipments entering your country. When ordering with eFashionWholesale.com, you agree to pay the duties and taxes charged at the time of delivery. Customs duty and Value-Added Tax (VAT) will be payable, as follows:
- Customs duty – Typically 12-20% of product price (based on product characteristics).
- Import VAT – Currently 9-16% of the total order cost (including shipping cost).
- Due to our broad selection of clothing, footwear, and accessories, it is difficult to estimate an exact figure for duty costs. Remember that all prices on the site are in U.S. dollars.